Purpose
The Cancelled Bookings Report displays all of your cancelled
bookings for a specified date range. It allows you to view bookings that
have been cancelled by certain agencies, have the same cancellation reason,
have the same pickup location or have the same rental source.
You can also view booking details from this report and see
the total value of cancelled bookings as well as the total cancellation fees.
For more information about cancelled and deferred bookings, click here. This article also explains the new feature on how to run a report based on Pickup Date, Booking Date or Cancellation Date.
Accessing the Report
To access the Cancelled Bookings report follow the steps
below:
Reports > Booking Status Report > Cancelled Bookings
Parameters
The following table describes the parameters that can be
changed when generating the Cancelled Bookings report.
|
Pickup Location
|
The booking pickup location
|
|
Agency
|
The agency which cancelled the booking
|
|
Cancellation Reason
|
The reason the booking was cancelled
|
|
Rental Source
|
The source of the booking (e.g. online booking, repeat customer, phone etc)
|
|
Date Range
|
Select a date range and whether the range applies to Pickup Date, Booking Date or Cancellation Date
|
|
Order
|
Select what field to sort the results by
|
Example
The image below shows an example of the Cancelled Bookings
report after it has been run.
Fields
The table below describes the fields that are shown in the
Cancelled Bookings report.
By clicking on the reservation number in the Res.# column you
can view the details of the booking.
|
Res.# |
Reservation number |
|
Reference# |
Reference number |
|
Category |
Vehicle category |
|
Customer |
The customer’s name |
|
Email |
The customer’s email address |
|
Country |
The country where the booking is located |
|
Pick Up |
The pickup location and date |
|
Drop Off |
The drop off location and date |
|
Booking Value |
The total value of the booking including rental value, extra fees, insurance etc |
|
Cancellation Fee |
Fee charged for cancelling the booking |
|
Payment |
The amount that the customer has paid for the booking |
|
Date Booked |
The date the booking was created |
|
Booked By |
The operator who created the booking |
|
Agency |
The agency that made the booking if applicable |
|
Date Cancelled |
The date the booking was cancelled |
|
Operator cancelled |
The operator who cancelled the booking |
|
Cancellation Reason |
The reason for cancelling the booking |
Printing/Exporting
Click Here for details on how to print or export a
report from RCM.
Relevant Links
Categories 