Purpose
Since June 2019 we have noticed that more and more emails
are being incorrectly blocked as Spam by the larger email providers (like
Gmail).
The emails being sent out of RCM using RCM’s email server are
now more likely to be incorrectly blocked as Spam and end up in the Spam folder
in your customer’s email accounts.
We have implemented a change in our system which will allow
you to setup the details for your own email server and then any emails sent
from RCM will be sent using your email server rather than ours. Our customers
who have switched over to use this do not seem to be having this issue any more.
Another advantage of this new function it that the emails
are also then in your Sent Items folder. This way you have a trail of the
emails that you have sent from RCM.
Accessing the Email Servers Screen
You can access the Email Servers screen under the System
Setup menu, please see the image below.
If you do not have this option on your menus contact RCM
Support (support@rentalcarmanager.com)

Setting up Email Server
If you are sending emails from RCM using more than one email
address, i.e., you are using your location email address rather than your
company one, you will have to create a record for each email address being
used.
You can create the new record by clicking on the Add Email
Servers link shown in the image below marked with a 1.
You may need to contact your Email Provider in order to
obtain the correct SMTP settings for your email account. In most cases the Help section on their
website will contain these settings. See the Notes on the screen shot below for
more assistance.
Once you have setup the record and sent a test email to make
sure it all works, you can turn the feature on by clicking on the Turn On
button shown in the image below marked with a 2.
If you need any information about either a Gmail or Outlook
server including how to allow your Gmail account to allow less secure apps to
use your email server, you can access it using the links shown in the image
below marked with a 3.

Once you have clicked on the “Add Email Server” link you can
enter your details in the screen shown below. All of the fields are mandatory.
You will need to save the information before you can send a
test email.

Once you have saved the information, if you edit the
information, you should be able to see a Send Test Email button down the bottom
of the screen, please see the image shown below.
We recommend that you send a test email for each of the
records you setup before you turn this feature on.
