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Reservation Enquiry and Update

1 1. Reservation Enquiry and Update

In this section Reservation Enquiry and Update tabEnquire on the status of a reservationThe booking details pageEdit a reservationAdd a note to a reservationChange the customer record for a reservationChange the vehicle for a reservation Reservation Enquiry…

2 2. Item Enquiry and Update

In this sectionItem Enquiry and Update tabEnquire on the status of a reservation with extra items The Booking Details page Item Enquiry and Update tab You can enquire on the status of your reservations/ bookings that contain tracked accessories and update…

3 3. Credit Card Search

In this section Credit Card Search tabSearch for a reservation using the customer's credit card number Credit Card Search tab The Credit Card Search tab allows you to search for a reservation using the credit card number associated with the reservation. Back…

4 4. Additional Driver Enquiry

In this section Additional Driver Enquiry tab Search for a reservation by additional driver Additional Driver Enquiry tab The Additional Driver Enquiry page lets you search for a reservation using the names of additional drivers. Back to top Search for a…

5 Electronic Signing of Rental Agreements (Online)

In this section OverviewInvite signature step 1: Choose email agreement from the booking details screenInvite signature step 2: Send emailCustomer step 1: Click link in emailCustomer step 2: Signature captureCustomer step 3: View/ print agreementFinally:…

6 Electronic Signing of Rental Agreements (Over the Counter)

In this section OverviewSetup step 1: Create a new RCM userOperator step 1: Login as new RCM userOperator step 2: Select the reservationCustomer step 1: Signature captureOperator step 3: Print agreement Overview Once Electronic Signing (E-Signing) has been…